Delivery & Returns

Delivery

Shipping & Handling charges are as follows

Postage Grid prices April 2016

We aim to despatch all orders within 2 working days of receipt. If we are unable to do this we will contact you by email.

All orders are delivered by Royal Mail. Unfortunately they are not tracked.

Royal Mail state that 93% of First Class items usually arrive the next working day, but some can take up to three working days.

UK orders are shipped 1st Class Post and should normally be with you within 2-3 working days, however they can sometimes take a little longer due to postal delays. Please allow a full 7 working days before notifying us of any delays in arrival.

Other European orders should normally be with you within 7-10 working days, however they can sometimes take a little longer due to postal delays. Please allow a full 15 working days before notifying us of any delays in arrival.

Rest of the World Zone 1 & 2 should normally be with you within 10-15 working days, however they can sometimes take a little longer due to postal delays. Please allow a full 25 working days before notifying us of any delays in arrival.

Please note, working days do not include weekends and public holidays.

Returns
If you are not happy with your purchase please return it to the below address within 28 days of receiving your order for a refund or exchange.

Chris Cooke Mgmt Ltd
G03 The Light Box
111 Power Road
London
W4 5PY

If you have any questions about returns please contact us at customerservice@cookemanagement.com or via the Contact Us page at the bottom of the site.